Disposition Summary

• Accepted
• Agent Consult Time
• Agent Conversation Time
• Agent CSAT
• Agent Customer Hold Abandons
• Agent Focus Time
• Agent Handle Time
• Agent Hold Time
• Agent Holds
• Agent Initiated Customer Hold Time
• Agent Initiated Customer Holds
• Agent Time To Answer
• Agent Transfer Time
• Agent Transfers
• Agent Talk Time
• Agents
• CSAT
• Customer Abandon Time
• Customer Conversation Time
• Customer Hold Abandons
• Customer Hold Time
• Customer Holds
• Disposition Code
• Disposition ID
• In Routing Duration
• Interaction Time
• Interactions
• IVR Abandon Time
• IVR Abandons
• IVR Time
• No Reply Time
• Tenant ID
• Tenant Name
• Transferred
• Transfers
• Work Accepted
• Work Accepted Time
• Work Offer Disconnect Time
• Work Offer Time
• Work Offered
• Work Rejected Time
• Work Rejected
• Wrap Up Time